Frequently Asked Questions

Everything you need to know about NQR's premium food delivery.

How do you ensure the freshness of my order during transit?

All perishable items are packed in insulated temperature-controlled packaging with industrial-grade gel packs to ensure they arrive at your door in peak condition.

What is your policy on returns for food products?

Due to health and safety regulations, we cannot accept returns on food items. However, if your order arrives damaged or incorrect, please contact us within 24 hours for a full refund or replacement.

Do you offer international shipping?

Currently, NQR only ships within the domestic mainland to ensure the shortest possible transit times and maintain the highest food safety standards.

Are your products suitable for specific dietary requirements?

We offer a wide range of gluten-free, vegan, and organic options. Please check the 'Ingredients' section on each product page for detailed allergen information.

How can I track my delivery?

Once your order is dispatched, you will receive an email with a tracking link. We recommend being available to receive the package immediately upon delivery to maintain product freshness.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.