Returns & Exchanges

At NQR, we strive to ensure every bite meets our high quality standards, but we understand that sometimes things aren't quite right. Due to the perishable nature of our products, we offer a 14-day window for reporting issues with your order for a full refund or replacement.

Return Process

• 1.
  Inspect Your Package

  Upon arrival, please check your food items for any signs of damage, spoilage, or incorrect items compared to your order confirmation.

• 2.
  Contact Our Support

  Send an email to [email protected] within 14 days of delivery, including your order number and clear photos of the items in question.

• 3.
  Review Process

  Our quality assurance team will review your claim within 48 hours to determine if a refund or a fresh replacement is the best solution.

• 4.
  Receive Resolution

  Once approved, your refund will be processed back to your original payment method, or a replacement shipment will be dispatched at no extra cost.